Terms & Conditions

PAYMENT POLICY

Full payment is required at time of booking or an alternative arrangement has been made directly with the proprietor.

CANCELLATION POLICY

Bookings may be cancelled without penalty up to 7 days prior to arrival. Late cancellations or non-arrivals will be charged one nights’ tariff. Group and Special Event bookings are subject to special conditions.

OTHER

All rooms are smoke-free
Pets allowed on campsites only and by arrangement and must be on a lead at all times. Pets are NOT permitted in rooms.
Linen is available for hire in backpacker rooms if required.
A Doctor, Hairdresser, Massage Therapist and Mechanic are professional services available in Portobello.

PRIVACY POLICY

We respect your right to privacy and any information you provide to us will remain confidential.

We will not sell, disclose, trade, transfer or share any personally identifiable information to any third party not specifically authorised by you to receive your information, unless we are required to do so for legal reasons.

We are required to provide aggregate statistics to Statistics New Zealand for the Accommodation Survey, but these statistics are not linked to any personal identifying information.

This website may contain links to third party websites that are not controlled by us. Please be aware that we are not responsible for the content of third party websites nor are we responsible for the privacy policy or practices of third party websites. Our Privacy Policy only applies to information we collect from you. If you should link to a third party website, we encourage you to review and become familiar with that website’s privacy policy.